A desire to provide first-class service to customers drives Tropic’s philosophies and operations. The airline operates out of the Sheltair private terminal at the Fort Lauderdale International Airport to provide a comfortable environment for their guests. Instead of security checkpoints and lines, Tropic travelers are greeted with a welcoming attitude and a helpful smile. The team at Tropic works with guests to develop a seamless travel experience, including baggage storage if needed. Private charters are also available and can range from a short scenic tour to a day-long adventure.
“If you fly with us, you’re going to have a good time,” Rob says with a smile. “The experience of the flight is at the core of everything we do. If you’re not having fun, we’ll do everything we can to turn that around.”
As you might imagine, seaplane flying in a tropical paradise for a company focused on delivering happy customers is a dream job. “We’re very selective about our pilots,” adds Rob. “Working for Tropic is so much more than flying an airplane from Point A to Point B. Our pilots are part of a team that shares a singular goal—to give our guests a personalized and unique experience that they’ll never forget. Everyone from our sales team to our pilots to our maintenance team is a part of that mission. Because of this, a customer service attitude is hugely important.” In addition to a helpful attitude, pilots must be safety-centric. “We crew our flights with two pilots for added safety,” Rob mentions. “Our standard operating procedures are based on those of a Navy fighter squadron and our safety department is run by a U.S. Naval Aviator with a Naval Safety School background and years of aircraft carrier experience. Although not required by the FAA for Part 135 operations, we are building a Safety Management System from the ground up.”
Tropic Ocean Airways’ Wipline floats open up limitless destinations, including private homes, yachts, and exclusive resorts. The convenience that floats offer can’t be matched. A Tropic customer can enjoy a short check-in, relaxing flight (yes, there’s leg room), and arrive right at their destination. The Tropic formula has proven to be a winning one, with rapid growth since receiving their operating certificate in 2011.
“Seaplanes are unique, they’re fun, they’re romantic, and our Wipline-equipped fleet has grown with us as we expand to meet customer demand,” Rob states. “Speaking of romance, you might have noticed a Tropic Ocean Airways Caravan on Wipline 8000 floats in the most recent season of The Bachelor.”
As for future plans, Rob says there are exciting things on the horizon. “We’re always working on new destinations, so stay tuned for announcements from us. Our flights now include scheduled destination flights*, cargo flights, and even medical comfort evacuations. Our newest destination is Havana, Cuba, which we launched just a few weeks ago. When we landed, the local residents came up to the airplane and told us they had never seen a seaplane before, except in the movies. It’s definitely an exciting new opportunity, and our Havana partners are able to facilitate visas and permits for those looking to experience Cuba.”
In sum, Rob says, “We really appreciate our relationship with Wipaire. We couldn’t have done it without working together. Wipline floats have taken us everywhere we’ve ever dreamed of and then some.”