Category | Customer Service

Customer Support

Wipaire’s technical support and part sales team is here for you. Available 24 hours a day, 7 days a week, our goal is to ensure you can always get the help you need. Our experts can help you with parts orders, technical support questions, as well as provide information on service letters and service kits that apply to your float model.

We have great availability of Cessna parts, general aircraft parts, as well as Wipline float and ski parts. We offer same day shipping on most orders. Order before 3pm Central Time Monday – Friday for next day delivery.

We’re your local parts solution – with the experts to help you get back in the air fast.
24 hour support – place your order anytime.

Technical Support & Part Sales Contact Info

Phone: 651-306-0459

Toll Free: 1-888-947-2473

Fax: 651-306-0666

customerservice@wipaire.com

 
 

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Contact Us

info@wipaire.com
South St. Paul, MN:
(651) 451-1205
Toll Free: 1-888-947-2473
Fax: (651) 451-1786 

1700 Henry Ave – Fleming Field (KSGS)
South St. Paul, MN 55075

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Product & Services Sales

OEM Account Director

Office:

Mobile:

Product Sales Director – US, Canada & Caribbean – Large Floats

Office:

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International Sales Director

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Product and Piston Aircraft Sales Manager

Office:

Mobile:

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Aircraft Sales

Piston Aircraft Sales Director

Office:

Mobile:

Aircraft Sales & Acquisitions Coordinator

Office:

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Aircraft Services - Avionics, Interiors, Maintenance & Refinishing

Services & Components Sales Manager

Office:

Mobile:

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Technical Support & New Parts

Product Support & New Part Sales

Office:

Fax for Parts Orders : 651-306-0666

Technical Support & Parts Sales

Office:

Technical Support & Parts Sales

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Used Parts

Office:

Mobile:

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Advanced Flight Training & Leasing

Advanced Flight Training and Leasing supports Wipaire & Fire Boss as the industry leader in training & leasing for seaplane operators. AFT&L has a core focus on Amphibious Cessna Caravan and Fire Boss aircraft and is the only factory approved training provider for Wipline floats.

Advanced Flight Training & Leasing – General Manager – Commercial Pilot, CFI, CFII, MEI

Office:

Mobile:

Advanced Flight Training & Leasing – Chief Pilot – ATP, CFI,CFII

Office:

Mobile:

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Business Services

Accounts Receivable

Direct:651-286-6618
email:ar@wipaire.com

Accounts Payable

Direct:651-286-6618
email:ap@wipaire.com

Human Resources

Direct:651-286-6605
email:hr@wipaire.com
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Website

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Warranty

New Products

What is covered on new products?

  • Wipaire manufactured parts for 12 months.
  • Paint when painted by Wipaire and properly cared for.

What is not covered on new products?

  • Any part not manufactured by Wipaire that has its own manufacturer’s warranty.
    • These parts are covered by their respective manufacturers. In most cases Wipaire will administer the warranty.
  • Normal wear items such as brake linings, tires, tubes, etc.
  • Shipping expense including duties, taxes and import fees of warranty items
  • Any losses or expenses because of a warrantable issue
  • Labor for troubleshooting and identification of a warrantable issue
  • Normal wear and tear
  • Corrosion

SPARE PARTS

What is covered on spare parts?

  • Wipaire manufactured parts for 90 days.

What is not covered on spare parts?

  • Any part not manufactured by Wipaire that has its own manufacturer’s warranty.
    • These parts are covered by their respective manufacturers. In most cases Wipaire will administer the warranty.
  • Normal wear items such as brake linings, tires, tubes, etc.
  • Shipping expense including duties, taxes and import fees of warranty items
  • Lost revenue because of a warrantable issue
  • Labor for troubleshooting and identification of a warrantable issue
  • Normal wear and tear
  • Corrosion

PAINT

What is covered on paint Services?

  • Paint adhesion for 12 months
  • Primer or Paint failure for 12 months

What is not covered on paint services?

  • Damage due to normal or abnormal operation
  • Top deck non-skid wear
  • Normal wear and tear

INTERIOR

What is covered on interior services?

  • Workmanship for 12 months
  • Component failure for 12 months

What is not covered on interior services?

  • Damage due to improper use
  • Component deterioration or failure from excessive heat
  • Damage from associated aircraft system leaks or aircraft system failures

MAINTENANCE

What is covered on maintenance services?

  • Workmanship for 90 days

What is not covered on maintenance services?

  • Failure of parts during inspection or removal
  • Any work that has been superseded by more recent work performed by anyone other than Wipaire.

AVIONICS

What is covered on avionics services?

  • Workmanship for 90 days for bench & repair work
  • Workmanship for 12 months for new installations

What is not covered on avionics services?

  • Failure of parts during inspection, removal, or repair
  • Any work that has been superseded by more recent work
  • Any damage associated with improper installation by anyone other than Wipaire.

Warranty Policy

Wipaire, Inc, of South St. Paul, Minnesota expressly warrants each new:

Wipaire Inc. warrants the floats manufactured by it to be free from defects in material and workmanship under normal use and service for a period of 12 months after delivery to the original retail purchaser or first user. Wipaire Inc. obligation under this warranty is limited to repairing or replacing, at its option, any part or parts which, within the applicable 12 month period as set forth above, shall be returned by the owner to any location designated by Wipaire Inc. as an approved facility which upon examination shall disclose to Wipaire Inc. satisfaction to be defective. A new warranty period is not established for replacements used during these repairs. Replacements are warranted for the remainder of the applicable twelve month original warranty period.

This warranty does not cover the following:

  • Floats which have been subject to misuse, negligence, accident or which have been repaired or altered outside of Wipaire Inc.  factory in any way so as in the judgment of Wipaire to affect adversely their performance, stability, or reliability.
  • Normal maintenance services such as cleaning, control rigging, brake and other mechanical adjustments and maintenance inspections or the replacement of service items such as light bulbs, brake linings, filters, hoses and tires made in connection with such services or items required as maintenance.
  • Normal deterioration of appearance items such as paint, non skid top covering and rubber like items due to wear and exposure. See specific Wipaire Inc. product paint warranty in section “b”.
  • Corrosion associated with operation in or near salt water or corrosive environments.
  • Equipment or service parts sold separately which have been improperly installed or are an unapproved installation.
  • OEM items that are components of Wipline floats carry the items manufacturer’s warranty and are expressly excluded from Wipaire Inc.  limited warranty.  Wipaire will provide warranty administration for these components but is not liable for warranty coverage.
  • Normal system wear items or operational wear items.

Wipaire Inc. endeavors to select and use high quality polyurethanes paints from leading manufacturers. Polyurethane paints are used because of their high gloss characteristics and ability to withstand dramatic temperature and pressure changes. The paint on your floats will maintain its high gloss characteristics for an extended period of time provided it is cared for properly.

The paint exterior surfaces require an initial curing period which may be as long as 90 days after the finish is applied. During this period, some precautions should be taken to avoid damaging the finish or interfering with curing process. The finish should be cleaned only by washing with clean water and mild soap, followed by a water rinse and dry with a cloth or chamois. Do not use polish or wax, which would exclude air from the surface, during this 90 day cure period. Once the finish has cured completely, it may be waxed with a good automotive wax, but power buffing should be avoided to prevent damage to the painted surface.

Normal paint maintenance will include touch-up of abrasion and wear of paint on steps, water rudders, bottoms and sides from docking or beaching aircraft. Floats that are seaplane floats will be required to have approved paint process designed for long periods of water submersion. Paint failure will not be covered by warranty unless approved paint is applied for this application.

Paint warranty applies only to defects in material and workmanship for a 12 Months. Paint deterioration due to normal wear, exposure, or improper care is not covered by the warranty. If proper paint maintenance procedures have been followed and paint peeling, blistering or cracking is evident in areas other than immediate wear area surfaces, warranty consideration may be requested thorough an authorized  Wipaire representative.

Generally speaking, warranty repair of paint is confined to a limited area. Workmanship or material defects can usually be identified to localized surface areas that were improperly prepared prior to paint application, or to areas where the paint or subsurface primer has been improperly applied.      

Labor associated with troubleshooting, evaluation, removal, installation, or balancing of parts is not covered under this warranty

Wipaire Inc. warrants the skis manufactured by it to be free from defects in material and workmanship under normal use and service for a period of 12 Months after delivery to the original retail purchaser or first user. Wipaire Inc. obligation under this warranty is limited to repairing or replacing, at its option, any part or parts which, within the applicable 12 month period as set forth above, shall be returned by the owner to any location designated by Wipaire as a service facility which upon examination shall disclose to Wipaire’s satisfaction to be defective. A new warranty period is not established for replacements. Replacements are warranted for the remainder of the applicable 12 month original warranty period.

This warranty does not cover the following:

  • Skis which have been subject to misuse, negligence, accident or which have been repaired or altered outside of Wipaire’s factory in any way so as in the judgment of Wipaire to affect adversely their performance, stability, or reliability.
  • Normal maintenance services such as cleaning, control rigging, and other mechanical adjustments and maintenance inspections or the replacement of service items such as light bulbs, filters, hoses made in connection with such services or items required as maintenance.
  • Normal deterioration of appearance items such as paint, and rubber like items due to wear and exposure. See specific Wipaire product paint warranty in section “B”.
  • Corrosion associated with operation in or near salt water or corrosive environments.
  • Equipment or service parts sold separately which have been improperly installed or are an unapproved installation.

Wipaire Inc.  warrants the STC kits manufactured by it to be free from defects in material and workmanship as well as installation workmanship (should it apply) under normal use and service for a period of 12 Months after delivery to the original retail purchaser or first user. Wipaire’s obligation under this warranty is limited to repairing or replacing, at its option, any part or parts which, within the applicable 12 month period as set forth above, shall be returned by the owner to any location designated by Wipaire as a service facility which upon examination shall disclose to Wipaire’s satisfaction to be defective. A new warranty period is not established for replacements. Replacements are warranted for the remainder of the applicable 12 month original warranty period.

This warranty does not cover the following:

  • Wipaire modifications which have been subject to misuse, negligence,  accident or which have been repaired or altered outside of Wipaire’s factory in any way so as in the judgment of Wipaire to affect adversely their performance, stability, or reliability.
  • Normal maintenance services such as cleaning, and other mechanical adjustments and maintenance inspections. Normal deterioration of appearance items such as paint, and rubber like items due to wear and exposure. See specific Wipaire product paint warranty in section “B”.
  • Corrosion associated with operation in or near salt water or corrosive environments.
  • Equipment or service parts sold separately which have been improperly installed or are an unapproved installation or combination. 

Wipaire Inc. expressly warrants each new spare assembly and/or part manufactured by Wipaire to be free from defects in material and workmanship under normal use and service for a period of 90 days from date of sale. The cost of labor for removal and installation of replacements is not covered under this warranty.  Wipaire’s obligation under this warranty is limited to repairing or replacing at its sole option, any replacement assemblies or parts which, within the 90 day period are returned at the owner’s expense to Wipaire and are found defective by Wipaire.  All import duties, sales taxes, and use taxes, if any on such warranty repairs or replacement assemblies or parts are the owner’s sole responsibilities.

This warranty does not cover the following:

  • Parts that have been subject to misuse, abuse, negligence, or accident or have been installed, repaired, or altered other than by a Wipaire approved or appointed facility.
  • Damage due to corrosion from exposure to any corrosive environment, or corrosion from improperly maintained products.
  • Labor associated with troubleshooting, removal, and reinstallation of parts.

Wipaire Inc. expressly warrants, to the original customer, each newly repaired or newly refurbished aircraft interior or component to be free from defects in material and workmanship under normal use and service for a period of 12 months from date of maintenance release to the original purchaser. The cost of labor for removal and installation of replacements is not covered under this warranty.  Wipaire’s obligation under this warranty is limited to repairing or replacing at its sole option, any replacement assemblies or parts which, within the 12 month period are returned at the owner’s expense to Wipaire and are found defective by Wipaire.  All import duties, sales taxes, and use taxes, if any on such warranty repairs or replacement assemblies or parts are the owner’s sole responsibilities.

This warranty does not cover the following:

  • Parts that have been subject to misuse, abuse, negligence, or accident or have been installed, repaired, or altered other than by a Wipaire approved or appointed facility.
  • Damage due to corrosion from exposure to any corrosive environment, or corrosion from improperly maintained products.
  • Labor associated with troubleshooting, removal, and reinstallation of parts.
  • Aircraft manufacturer changes that affect the suitability of original work

Wipaire Inc. expressly warrants, to the original customer, it’s workmanship under normal use and service to remain airworthy for a period of 90 days from date of maintenance release to the original purchaser. Wipaire’s obligation under this warranty is limited to rendering the original work airworthy within the original 90 day period provided they are returned at the owner’s expense to Wipaire and are found defective by Wipaire.  All import duties, sales taxes, and use taxes, if any on such warranty repairs or replacement assemblies or parts are the owner’s sole responsibilities.

This warranty does not cover the following:

  • Parts that have been subject to misuse, abuse, negligence, or accident or have been installed, repaired, or altered other than by a Wipaire approved or appointed facility.
  • Damage due to corrosion from exposure to any corrosive environment, or corrosion from improperly maintained products.
  • Labor associated with troubleshooting, removal, and reinstallation of parts.
  • Any work that has been superseded by more recent work.

Wipaire Inc. expressly warrants, to the original customer, its avionics repair services workmanship under normal use and service to remain functional for a period of 90 days from date of maintenance release. The cost of labor for removal and installation of replacements is not covered under this warranty.  Wipaire’s obligation under this warranty is limited to rendering the original work functional if returned to Wipaire within the original 90 day period provided they are returned at the owner’s expense to Wipaire and are found defective by Wipaire.  For new product installations, Wipaire warrants, to the original customer, the workmanship to be free from defects for a period of 12 months from the date of maintenance release. All import duties, sales taxes, and use taxes, if any on such warranty repairs or replacement assemblies or parts are the owner’s sole responsibilities.

This warranty does not cover the following:

  • Parts that have been subject to misuse, abuse, negligence, or accident or have been repaired, or altered other than by a Wipaire approved or appointed facility.
  • Damage due to corrosion from exposure to any corrosive environment, or corrosion from improperly maintained products.
  • Labor associated with troubleshooting, removal, and reinstallation of parts.
  • Any work that has been superseded by more recent work.
  • Failure of components due to improper installation by persons or maintenance facilities other than Wipaire approved or appointed facility.

To the extent allowed by applicable law, THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED, IN FACT OR BY LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REMEDIES OF REPAIR OF REPLACEMENT AS ABOVE SET FORTH ARE THE ONLY REMEDIES UNDER THIS WARRANTY. WIPAIRE INC. DISCLAIMS ANY OBLIGATION OR LIABILITY, WHETHER IN CONTRACT OR IN TORT (AND WHETHER FOR NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHERWISE), INCLUDING LOSS OF USE OF THE PRODUCT WARRANTED LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS OR ANY OTHER DIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES. THIS WARRANTY IS IN LIEU OF ANY OTHER OBLIGATION OR LIABILITY OF WIPAIRE INC. OF ANY NATURE WHATSOEVER BY REASON OF THE MANUFACTURE, SALE, LEASE OR USE OF SUCH AIRCRAFT AND FLOAT PRODUCTS AND WIPAIRE NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME IT FOR ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH SUCH AIRCRAFT OR FLOAT PRODUCTS.

Service Bulletins and Service Kits-It is the owner’s responsibility to maintain the product(s) in compliance with issued service bulletins and service kits.  Each applicable document may be covered under its limited warranty for a specific duration.  Warranty labor beyond what is authorized in the service letter/kit will not be authorized. Applicable service bulletins and service kits not covered under their own warranty are covered under Wipaire’s limited warranty time period.  These documents are available free of charge at www.wipaire.com.

Owner Responsibility– It is the owner’s responsibility to maintain all Wipaire products in accordance with the applicable service manual or Instructions for Continued Airworthiness, and in accordance with all applicable FAA regulations. The owner is responsible for the cost of all repairs made to the equipment in which Wipaire products are installed. The owner is responsible for lodging, meals and incidental cost incurred by the owner as a result of a warrantable failure.   Owner is responsible for down time, expenses and all business costs and losses resulting from a warrantable failure.

Warranty Claim Procedures– For any claim sought, it is the owner’s responsibility to contact Wipaire prior to any repair being made.  The claim will be issued an RMA for use on the claim form and for returned parts.  Each claim shall have a claim form filled out in its entirety for proper payment/credit processing. Parts will be shipped out on the customer’s account or billed directly until such time as the claim, which includes the defective parts and associated labor invoice from the approved facility are reviewed, and the claim approved or denied.  At such time, a credit on the customer’s account or payment will be made (as the situation warrants).  Warranty labor credit only applies to pre-approved claims for new products and service letters or service bulletins up to the approved amount.